Privacy policy

Privacy Policy

Effective Date: January 5, 2026

At Solace & I, your privacy is as important to us as your inner peace. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Identity Data: Name, billing address, shipping address.

  • Payment Data: Payment information (including credit card numbers, PayPal details).

  • Contact Data: Email address and phone number.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you regarding your orders.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our "Solace & I" products or services (if you have opted in).

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • Shopify: We use Shopify to power our online store.

  • Logistics Partners: We share your address and contact details with our shipping carriers (Standard/Expedited) to ensure your "solace" reaches you.

  • Compliance: We may also share your Personal Information to comply with applicable laws and regulations or to protect our rights.

4. BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This may include platforms like Instagram, Facebook, or Google.

5. YOUR RIGHTS (GDPR & International)

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

6. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: Hello@solaceandi.com