Refund policy

Refund & Return Policy

At Solace & I, we want your "solace" to be perfect. If your purchase doesn't bring you the comfort or joy you expected, we are here to help with a straightforward return and refund process.

1. 14-Day Return Window

We offer a 14-day return policy. This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original signature packaging.

2. Non-Returnable Items

To maintain hygiene and safety standards, the following items cannot be returned:

Earrings: For hygiene reasons, all earring sales are final unless they arrive damaged.
Personalized/Custom Items: Any item that has been custom-engraved or specially modified.
Sale Items: Items purchased during "Final Sale" events or using a "Clearance" discount.

3. Return Shipping & Fees

Change of Mind: If you are returning an item because you changed your mind, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Defective or Wrong Items: If the item is defective, damaged, or if you received the wrong item, please contact us immediately at [Your Email]. In these cases, Solace & I will cover the return shipping costs and provide a pre-paid label.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Since our rings are adjustable open-bands, size exchanges are rarely necessary, but we are happy to assist if you seek a different style.

5. Refunds

Once we’ve received and inspected your return, we will notify you if the refund was approved.

If approved, you’ll be automatically refunded on your original payment method within 5–10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.

6. Materials & Craftsmanship Disclaimer

Our jewelry is crafted from S925 Sterling Silver and 14K Champagne Gold.

Natural Oxidation: Silver naturally oxidizes over time. This is not a defect but a characteristic of the metal. Please refer to our Materials & Care guide for cleaning instructions. Returns will not be accepted for natural tarnishing that occurs after wear.
Heavy Craft Textures: Our "liquid metal" and irregular designs are intentional. Slight variations in texture are a mark of artisanal craftsmanship and are not considered defects.

7.Our Promise: The 1-Year Refresh Program

At Solace & I, we design for longevity. Our S925 sterling silver is meant to be worn, felt, and lived in. However, we know that life can be tough on jewelry.

How it Works: Within 365 days of your purchase, you are eligible for a one-time "Refresh." If your piece loses its luster or shows the marks of your journey, you can exchange it for a brand-new replacement of the same model.

The Cost: No need to buy a new piece. You simply cover the Refresh Fee (£15 - £25) which handles the insured shipping and artisan processing.

Why we do this: Because your "Solace" should never fade. We want your 25g heart to feel as weighty and pure as the day you first held it.

8.Certified Authenticity

At Solace & I, we believe in transparency and enduring quality. Each piece is crafted with a solid S925 Sterling Silver core, ensuring it is skin-friendly and durable for daily wear.

Our jewelry undergoes rigorous testing by the NGTC (National Testing Center) to verify metal purity and craftsmanship standards.

Core Material: Solid S925 Sterling Silver
Finish: 14K Champagne Gold Plating / Polished Silver White
Certification: Individually serialized NGTC Quality Report

	illustrate
Conclusion	Silver S925 Pendant / Ring
Total Mass	7.751g / 5.671g
Shape	Pendant / Ring
Color	Gold (Plated) / Silver White
Remarks	Inlaid (已镶嵌)
Testing Standard	GB/T 11887, GB/T 18043